Date Posted | 06-06-18 | No. of views | 207 |
Job type | Full-time | Experience in Years | 2 |
Salary type | Monthly | Education | Degree/HND |
Job Expires | 13-06-18 |
Description
Job Description
- Responsible for gaining access to calls on relevant systems:
- Responsible for evaluating of calls, by listening, considering a specific standard and benchmarks;
- Responsible for providing feedback on call evaluations to a audience:
- Responsible for receiving feedback, review, consider and provide relevant feedback to line management
- Responsible for conducting daily, weekly and monthly plan of action and refer to line management
- Responsible for following on with team leaders/ Supervisors on corrective action and escalated matters where necessary;
- Responsible for documenting all Coaching sessions;
- Responsible for using all available resources to complete an appropriate assessment;
- Responsible for Calibration that is, book a room and consultants for teams, together with their Team Leader/Supervisor would listen to a call recording and bring assessment Sheets to assess the call and later discuss the differences;
- Responsible for Information, that is, discuss new products, new information and added features, show consultants on how to find answers to their questions from the system;
- Responsible for receiving information from the Telesales Executives;
- Responsible for identifying relevant opportunity for conversion (Option A or B);
- Responsible tor finalizing options;
- Responsible for direct communication to the relevant branch / operation orally & in writing;
- Responsible for ultimately converting deals from offered phase to disbursed phase at an agreed conversion rate (100%);
- Responsible for generating daily reports and general filing;
- Will serve as an Administrative Support;
- Responsible for any other task(S) that may be assigned by the Head of Call Centre Operations.
Educational Requirements
- A Bachelor's Degree or HND is essential
- Excellent knowledge Of IT systems, including call centre solutions, Microsoft office and e-mail.
- Two (2) years' experience in a similar role within a Call Centre.
Skills/Attributes
- Analytical and hardworking
- Good customer service skills;
- Good selling skills
- Excellent communication and interpersonal skills
- Neat and organized person
- Target-oriented
- Ability to work under pressure
- Result-oriented
Any interested applicants should torward their CV to [email protected]
Shortlisted applicants will be notified by email.